rolandobergmann.dev

Senior Support Engineer

Rolando Bergmann

14+ years turning complex technical support into reliable, measurable operations.

I'm a Computer Science Engineer with 14+ years of experience in technical support and operations across global, multicultural environments. I've led Tier 3 support, owned internal tooling administration (Jira, API/webhook integrations), and translated operational data into business decisions using Looker Studio and analytics. My path includes Oracle, ServiceRocket, Cornershop, Uber, Manhattan Associates, and currently Checkr, where I lead teams of up to 10 and serve as the engineering support SME for our largest customers. I pair a support background with hands-on development skills (Full Stack Developer, 4Geeks Academy) to solve problems end-to-end.

Where I've worked

  • Checkr
  • Manhattan Associates
  • Uber
  • Cornershop by Uber
  • ServiceRocket
  • Oracle
Rolando Bergmann

rolando.bergmann.p@gmail.com

Projects

Projects I designed and built end-to-end, from idea to a live product.

What people say

Recommendations from LinkedIn, kept in the original language they were written in.

“It was my absolute pleasure to work with Rolando for three years at Cornershop by Uber, where I witnessed his remarkable growth from Inbound Support Analyst to Tools Admin. Rolando's exceptional analytical skills and meticulous attention to detail were evident from the start. His ability to dissect complex data and translate it into actionable insights made him an invaluable asset to our team. Rolando was instrumental in developing and implementing toolsets that significantly enhanced our project execution and follow-up processes. His collaborative approach and dedication to excellence not only elevated the productivity of our team but also fostered a positive and innovative work environment. I confidently recommend Rolando as a dedicated and knowledgeable professional who will bring expertise, integrity, and a drive for excellence to any team or project.”

Cornershop by Uber

Compañera de equipo

“I had the pleasure of working with Rolando for a couple of years, and I can confidently say that he is an outstanding professional. Rolando possesses excellent problem-solving skills and is always willing to go the extra mile to ensure the success of the projects we worked on. His ability to perform a variety of roles within our team demonstrated his versatility and adaptability. It was a privilege to work with Rolo, and I look forward to the opportunity to work together again in the future. If you have the chance to work with him, don't hesitate. You won't be disappointed.”

Head of Product Inbound, Cornershop by Uber

Fue su jefa directa

“Rolando and I worked together for about 3 years in ServiceRocket. When he joined, we had recently started to grow the Learndot Support and Development team in Santiago. Because of this particular context, certain team dynamics and processes were still being defined, and we all heavily relied on the initiative and pro-activeness of each other to move us forward, which Rolando did perfectly during those first months. During the next years working together, Rolando was always honest, respectful and direct on our conversations (something which I appreciate, as it helps move faster), he always looked for solutions when faced with problems, and he kept the positivity even during challenging periods. Due to his role in the team, it was expected of him to have good communication skills and empathy with our customers, but I would still like to highlight these skills as I think he did them particularly well.”

ServiceRocket

Colega senior (sin relación jerárquica directa)

“Excelente profesional, Rolando es una persona muy responsable e increíblemente preparada en su área, además es alguien con mucho tacto, me enseñó a manejar Jira en distintas versiones y además a entender mucho del área de producto y proyectos.”

Product Support Analyst

Le reportaba directamente a Rolando

Let's talk

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